Privacy Notice

Last updated: January 1, 2025

1. Introduction

Suelo ("we," "our," or "the Platform") is committed to protecting your privacy. This Privacy Notice describes how we collect, use, share, and protect your personal information when you use our services, including our website and mobile applications (collectively, the "Service").

By using the Service, you consent to the practices described in this Notice. If you do not agree with this Notice, we ask that you do not use the Service.

This Privacy Notice may be updated periodically. We will notify you of significant changes through a notice on the Service or by email.

2. Information We Collect

We collect different types of information depending on how you interact with the Service:

Information you provide directly:

  • Registration data: first name, last name, email address, phone number.
  • Profile information: photo, search preferences, areas of interest.
  • Listing information: description, photographs, features, and price of properties you list.
  • Communications: messages you exchange with other users or with our support team.

Information we collect automatically:

  • Usage data: pages visited, searches performed, properties viewed, time on the Service.
  • Device information: IP address, browser type, operating system, device identifiers.
  • Location data: approximate location derived from your IP address, or precise location if you grant us permission.
  • Cookies and similar technologies: we use cookies, web beacons, and similar technologies to personalize your experience and analyze Service usage.

Information from third parties:

  • Data from authentication providers (for example, if you sign in with Google or other platforms).
  • Information from public real estate data sources to enrich listings.

3. How We Use Your Information

We use the collected information for the following purposes:

Service operation:

  • Create and manage your user account.
  • Process and display property listings.
  • Facilitate communication between buyers, sellers, and landlords.
  • Provide search, filtering, and favorites features.

Service improvement:

  • Analyze how the Service is used to improve the experience.
  • Develop new features and fix bugs.
  • Conduct real estate market research.

Communications:

  • Send you relevant Service notifications (new listing alerts, messages from other users).
  • Inform you about changes to our terms or policies.
  • Send you marketing communications, if you have given your consent (you may unsubscribe at any time).

Security and compliance:

  • Detect, investigate, and prevent fraudulent or illegal activities.
  • Comply with applicable legal obligations.
  • Protect the rights, property, and safety of Suelo and its users.

4. How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following circumstances:

With other users:

  • Your profile information and listings you post are visible to other Service users according to your privacy settings.
  • When you communicate with another user, your contact information may be visible to that person.

With service providers:

  • We share information with companies that help us operate the Service, such as cloud hosting providers, data analytics, email delivery, and customer service providers. These providers are contractually obligated to protect your information.

For legal reasons:

  • We may disclose information if we believe in good faith that it is necessary to comply with a legal obligation, protect the rights or safety of Suelo or third parties, or investigate potential fraud.

In the event of a merger or acquisition:

  • If Suelo is acquired by or merges with another company, your information may be transferred as part of that transaction, subject to equivalent confidentiality commitments.

5. Your Rights and Choices

Depending on your country of residence, you may have the following rights regarding your personal information:

  • Access: request a copy of the personal information we hold about you.
  • Rectification: request correction of inaccurate or incomplete information.
  • Deletion: request that we delete your personal information, subject to certain legal exceptions.
  • Portability: receive your information in a structured, machine-readable format.
  • Objection and restriction: object to the processing of your information or request that we limit it in certain cases.
  • Withdrawal of consent: if processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact us at privacidad@suelo.casa. We will respond within a maximum of 30 business days.

You may also configure cookie preferences in your browser to reject non-essential cookies. Please note that this may affect your experience on the Service.

6. Information Security

We implement reasonable technical and organizational measures to protect your information against unauthorized access, loss, alteration, or disclosure. These measures include encryption of data in transit and at rest, access controls, and periodic security reviews.

However, no security system is completely infallible. We cannot guarantee the absolute security of your information. In the event of a data breach that may affect your rights, we will notify you as required by applicable law.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Notice, including the time you maintain an active account with us and the additional period required by law.

When you request deletion of your account, we will delete or anonymize your personal information within 90 days of your request, except where retention is required by law or to resolve pending disputes.

8. International Data Transfers

Suelo operates in Latin America and may transfer your information to servers located in different countries. When we transfer data outside your country of origin, we take steps to ensure that your information receives an adequate level of protection, including the use of standard contractual clauses or other transfer mechanisms approved by the relevant regulatory authorities.

9. Minors

The Service is not directed at persons under 18 years of age. We do not intentionally collect personal information from minors. If we discover that we have collected information from a minor, we will proceed to delete it immediately.

If you are a parent or guardian and believe your minor child has provided information on the Service, contact us at privacidad@suelo.casa.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience on the Service. The types of cookies we use include:

  • Essential cookies: necessary for the basic functioning of the Service (authentication, security).
  • Preference cookies: remember your settings and preferences.
  • Analytics cookies: help us understand how the Service is used to improve it.
  • Marketing cookies: used to show you relevant content (only with your consent).

You can control cookies through your browser settings. For more information on how to manage cookies, consult your browser's documentation.

11. Changes to this Notice

We may update this Privacy Notice periodically to reflect changes in our practices, the Service, or applicable legislation. When we make material changes, we will notify you by posting the new Notice on this page with an updated date, and when appropriate, through a more prominent notice (such as a notification in the Service or an email).

We recommend reviewing this Notice periodically.

12. Contact

If you have questions, comments, or requests related to this Privacy Notice or the processing of your personal information, you may contact us at:

Suelo — Privacy Officer Email: privacidad@suelo.casa

We are committed to responding to your inquiry within a reasonable timeframe and, in any case, within the deadlines established by applicable legislation.